Martin Army Community Hospital (MACH) Labor and Delivery (L&D) will be on full divert status (emergency OB care only) starting November 1 for the next 30-120 days due to an OB nursing shortage. During this time, MACH L&D will have very limited staff and will only be able to support obstetric emergencies. Most newborns will need to be delivered at one of our civilian network hospitals.  Labor and Delivery Page

Patient Resources

Customer Service

Your health is our mission. We strive to provide excellent customer service and quality care to all our patients. Our customer service teams are dedicated to ensuring you are satisfied with your medical care.
 
Use our Customer Service assets to help solve problems, answer questions, to tell us about concerns, or provide feedback on our facility’s services and care.
 
How can we help you today?

Patient Advocates

Patient advocates advise and help you with problems or concerns at this facility.  

Beneficiary Counseling and Assistance Coordinator/Debt Collection Assistance Officer 

BCACs educate and help you with TRICARE-related inquiries.

Debt Collection Assistance Officer (DCAO)

DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report.

Interactive Customer Evaluation (ICE) 

ICE is a web-based tool that collects your feedback on services at this facility.

 

Contact Us

Phone/Email

Patient Advocate
762-408-2598/2599

BCAC/DCAO
762-408-2598/2599
dha.moore.Martin-ACH.mbx.bacacdcao-ftmoore-ga@health.mil

Hours

Monday, Tuesday, Wednesday, Friday
8 a.m. - 4 p.m.
Thursday
10 a.m. - 4 p.m.

Location

Patient Advocate/Beneficiary Services & BCAC/DCAO
Building 9250, RM 1A-006
Don't forget to keep your family's information up-to-date in DEERS!