The Quick Care Clinic closed permanently effective Tuesday, September 5, 2023. This occurred to optimize virtual care options. Acute appointments are available daily across the Department of Primary Care. Please request appointments, medications or questions through the MHS GENESIS Patient Portal. You may also contact the call center at 762-408-2273.

Patient Resources

Customer Service

Your health is our mission. We strive to provide excellent customer service and quality care to all our patients. Our customer service teams are dedicated to ensuring you are satisfied with your medical care.
Use our Customer Service assets to help solve problems, answer questions, to tell us about concerns, or provide feedback on our facility’s services and care.
How can we help you today?

Patient Representative/Advocates

Patient advocates advise and help you with problems or concerns at this facility.  

Beneficiary Counseling and Assistance Coordinator/Debt Collection Assistance Officer 

BCACs educate and help you with TRICARE-related inquiries.

Debt Collection Assistance Officer (DCAO)

DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report.

Interactive Customer Evaluation (ICE) 

ICE is a web-based tool that collects your feedback on services at this facility.



Contact Us


Patient Advocate

Phone: 762-408-2598/2599


Phone: 762-408-2598/2599



Monday, Tuesday, Wednesday, and Friday
8 a.m. - 4 p.m.
10 a.m. - 4 p.m.


Patient Advocate/Beneficiary Services & BCAC/DCAO
Building 9250, RM 1A-006


Don't forget to keep your family's information up-to-date in DEERS.