Appointments & Referrals
Secure Messaging (MHS GENESIS Secure Messaging)
MHS GENESIS Secure Messaging Service is a secure online service through which healthcare providers and patients can securely communicate about health matters. Through MHS GENESIS Secure Messaging Service, you can consult your doctor about specific health symptoms, request a prescription refill, request appointments, receive lab or test results, and access health information.
To schedule a primary care appointment, please call our Access to Care line at 762-408-CARE (2273).
Patients who are experiencing an emergent medical situation should report to the nearest hospital emergency room or call 911.
Nurse Advice Line
Have a Medical Question? Call the Military Health Service Nurse Advice Line. Sometimes it is difficult to know if and when to seek medical help for acute health problems, so having professional help at a moment's notice is invaluable. For more information on the Nurse Advice Line: Nurse Advice Line TRICARE Site
1-800-TRICARE (874-2273) Option 1.
Information for TRICARE only MACH Patients being referred to the Network is available at this link: Patient Information (if you are not registered, you may do so at this site). You may also call TRICARE at 800-444-5445.
Information for MACH Patients with other health insurance primary, for example Medicare, being referred to the network can be requested through the MHS GENESIS patient portal and sending a message to USA Ft. Moore Referral Management Center or calling 762-408-2589.
No Show Policy
Don't be a "No Show". Review our Standard Operating Procedures (SOP) for Late, Missed, or Wrong Day Appointments at this link: Late, Missed, or Wrong Day Appointments
TRICARE Network Urgent Care Centers