The Quick Care Clinic closed permanently Sept. 5, 2023. This occurred to optimize virtual care options. Acute appointments are available daily across the Department of Primary Care. Please request appointments, medications or questions through the MHS GENESIS Patient Portal. You may also contact the call center at 762-408-2273.

Exceptional Family Member Program (EFMP) 

EFMP Enrollments, Updates, and Disenrollment Requests

What is EFMP?

The Exceptional Family Member Program (EFMP) is a program offered by each service to support families with special medical and educational needs throughout the service member’s career. Family members should enroll in EFMP when a qualifying condition is diagnosed. Each branch has its own EFMP and enrollment process.

EFMP family support services are also available at your installation. The family support services team is your main point of contact for EFMP information.

They can connect you with:

  • Military Support Services and Resources
  • Community Support Services and Resources

The family support services team can also answer specific EFMP questions based on your branch or installation.

Current Martin Army EFMP Operations

The Fort Moore Medical EFMP office is located at Martin Army Community Hospital, 1st Floor, Upatoi Wing Adjacent to Pediatric Clinic.  Appointments for OCONUS screens are being conducted virtually, and EFMP enrollments and updates are being reviewed telephonically.  If you have questions regarding a required EFMP action, please email the local EFMP staff @ dha.moore.martin-ach.mbx.mach-efmp@health.mil

For additional information on the Exceptional Family Member Program processes and requirements, please visit the U.S. Army Medical Department (AMEDD) EFMP site.

Enterprise EFMP (E-EFMP)

All EFMP enrollment and Family Member Travel Screening (FMTS) actions have moved to Enterprise EFMP (E-EFMP), a new and improved system that facilitates communication, allows for individualized guidance from the medical EFMP office, and allows service members to track all aspects of their EFMP actions.
 
Current and prospective EFMP customers must register in the E-EFMP system at https://efmp.army.mil/EnterpriseEfmp/ to initiate any EFMP request. The E-EFMP site may be accessed via DS Logon (family members and service members) or CAC (service members and other CAC holders).  Once signed in, click on “Begin New Package”. 
 
Service members with adult dependent family members (18 years and older) will need to request a DS Logon account  at https://myaccess.dmdc.osd.mil/ for adult family members to access E-EFMP and sign their own documents. Using their CAC Card to log in, the service member should click on the Relationships tab, select the specified adult family member, and request a DS Logon for that family member. The family member will receive an email with PIN (typically an hour or more after request) to create their own DS Logon. If unable to create DS Logon, please contact DMDC help line at 1-800-368-3665 for further assistance.
 
Additionally, please ensure that the information for your adult family members is accurate on MilConnect/DEERS (https://milconnect.dmdc.osd.mil/milconnect/) and that family members have a valid email address.
 
An EFMP Coordinator will be in contact with our customers within 10 business days of the submitted request to provide additional instructions.  If you have not received a response within that time frame, please email us at dha.moore.martin-ach.mbx.mach-efmp@health.mil
 
We are here to help you, and we are striving to make the Exceptional Family Member Program better for you and your family. Read more about Enterprise Exceptional Family Member Program. Training videos and documents are also on the website for your convenience.

Virtual OCONUS Screens 

OCONUS screens are conducted via an audio-visual platform, instead of face-to-face. Soldiers must initiate the process in the Enterprise Exceptional Family Member Program system as detailed above.

EFMP Enrollments, Updates, and Disenrollment Requests 

Soldiers must initiate the process in the E-EFMP system as detailed above. If applicable, paper documents are accepted in person, via email or fax.  

Military One Source

Visit the Special Needs Resources page on Military One Source for more information about the EFMP. 

Contact a Representative

To find an EFMP representative, visit the Military Installations website.

If you are overseas, contact the TRICARE Area Office Director at 1-888-777-8343 and choose the menu option for your overseas area. 
 
EFMP Forms
Family Member Medical Summary (DD 2792)
Early Intervention/Special Education Summary (DD 2792-1)

Are you having trouble downloading a document? 

These forms require Acrobat Reader to view. If you are having a problem opening PDF files, your first step is to upgrade to the latest release of Adobe Reader. It's Free! 
Known issue with opening some PDFs in Google Chrome or Safari (Mac).
To view the PDF file, open the the PDF, then save it to your computer. Select a destination folder to save the PDF.  Then open the PDF from that folder. 

 

 

 

Contact Information

Location:

1st floor of MACH
Upatoi Clinic
co-located with Pediatrics

Hours:

Monday – Closed for Admin review
Tuesday  1300-1600
Wednesday 0900-1600
Thursday 1300-1600
Friday  0900-1200
Closed every day from 1200-1300 for Lunch

Phone:

762-408-2423
If we do not answer, please leave a message. We aim to return all calls within 72 business hours.

Email:

dha.moore.martin-ach.mbx.mach-efmp@health.mil

 

Effective 31 Aug 2022 -

All EFMP actions will take place on Enterprise EFMP - https://efmp.army.mil/EnterpriseEfmp/


 
Don't forget to keep your family's information up-to-date in DEERS.