Martin Army Community Hospital > Patient Resources

In order to ensure we provide the correct care to the correct patient, we will ALWAYS ask you to provide your name and date of birth. Additionally, we will ask you to present your DOD ID card to verify your eligibility for care. The DoD ID Card verification by Martin Army Community Hospital is a similar process that other healthcare entities utilize when asking for an insurance card.

Thank you for choosing Martin Army Community Hospital for your medical care.

Patient Resources

Martin Army Community Hospital FAQs

How do I schedule or cancel an appointment?
For Emergencies Dial 911

To Schedule or Cancel an Appt Call: 762-408-CARE (2273)
Mon - Fri 0700-1600
(Except on Federal Holidays)
How do I schedule a referral for care outside Martin Army Community Hospital?
If the care you need is not available at Martin Army Community Hospital you will be referred to a civilian network provider. PRIME enrollees must use a TRICARE network provider and have the authorization number provided by TRICARE to avoid out-of-pocket expenses. A letter or email will be sent to you from TRICARE with your authorization number, and information regarding your authorization. You can also visit www.TRICAREonline.com to obtain your authorization number.

If you have not received your authorization letter or email from TRICARE within ten (10) business days, contact the Martin Army Community Hospital Beneficiary Services Branch at 762-408-2599.
Can I send a secure message to my care team?
Army Medicine Secure Messaging Service (powered by Relay Health) enables you to securely email your care team with health concerns, appointment requests, questions on test results, medication questions and refills, email images and forms, conduct "webVisits", and access patient education resources on over 5,000 health topics and 6,000 medications. Sign up at app.tolsecuremessaging.com/.
Can I access my medical information online?
You can visit www.TRICAREonline.com to securely view, download, print, or share your lab results, radiology results, medication profile, allergy profile, encounters, problem lists, immunizations, and vital signs.
How can I select or change my PCM?
Please visit https://tricare.mil to find and change a PCM. You can also visit the Martin Army Community Hospital Beneficiary Services Branch or call them at 762-408-2599, to request a PCM change.
How can I obtain a second opinion?
Your Medical Home team can assist you in obtaining a second opinion. Please let your provider, nurse, or administrative staff know you would like a second opinion. You may also visit the Martin Army Community Hospital Beneficiary Services Branch or call them at 762-408-2599, and they can assist you with your request.

Soldier Readiness Unit FAQs

What are the criteria for being assigned to a SRU?
To be eligible for assignment to an SRU, a Soldier will require at least six months of complex medical management. Reserve Component (RC) Soldiers are also eligible for assignment to an SRU if they become wounded, ill, or injured during mobilization, pre-deployment, post-deployment, or separation from their unit.
What circumstances would generally mean NOT being accepted into an SRU?
- Soldiers with uncomplicated pregnancy, unless the pregnancy does not interfere with treatment for the primary injury or illness. Pregnancy alone does not qualify a Soldier for assignment to an SRU
- Soldiers who are in initial entry training, advanced individual training, or one station unit training
- Soldiers whose permanent profiles require a Military Assessment Retention Review (MAR2)*
- Soldiers in temporary disabled retired list (TDRL) status
Do all Soldiers in Transition (STs) leave the Army?
No, many STs return to the force with their original unit after recovering in the SRU. Some STs face injuries that require them to consider a different job in the Army, or military occupational specialty (MOS). These STs will pursue required training for their new MOS while they recover in the SRU. STs found unfit by the Medical Evaluation Board/Physical Evaluation Board Process may apply to Continue on Active Duty/Continue on Active Reserve (COAD/COAR) *
Why do Soldiers get medically separated?
SRUs aim to return STs to the force. Depending on the individual circumstances, some STs change to a different military occupational specialty (MOS) to stay in the Army. If a ST is found "unfit for duty" by a Medical Evaluation Board (MEB) or Physical Evaluation Board (PEB) *, he/she still has options. Some STs successfully appeal this ruling, and in other cases, the ST will go through the Continue on Active Duty(COAD)/Continue on Active Reserve (COAR) * process. In some situations, the SRU is medically separated and will receive benefits based on his/her individual situation, including factors such as disability rating, rank, and years of service.
What can I expect if I'm assigned to a SRU?
As a ST, your mission is to heal and to transition. Your days will be spent attending medical appointments, physical training, and achieving the goals in your individual Comprehensive Transition Plan (CTP) *. You will work closely with the Triad of Care and professional multidisciplinary team to develop your CTP.Your chain of command will inform you of specific expectations and responsibilities while at the SRU.
What is the CTP?
The Comprehensive Transition Plan (CTP) * is a six-part multidisciplinary structured process for every ST that includes an individual plan that the ST builds for him/herself with the support of the WTB cadre. Although standardized, this process allows STs to customize their recovery process, enabling them to set and reach their personal goals. The CTP is not the Army's plan for the ST, but a process that includes a personal, customized plan created for the ST by the ST.
What is an Ombudsman?
Most major military treatment facilities and Veterans Affairs (VA) hospitals have an ombudsman * for patients, including STs. The local ombudsman is another resource for STs if questions or concerns arise that are not addressed by the WTB. The ombudsman helps STs connect with local agencies and community groups and assists with unresolved issues and policy updates. The ombudsman also provides Family advocacy and acts as a mediator, communicator, and facilitator for problem solving.