Frequently Asked Questions (FAQs)
Q. How do I schedule or cancel an appointment?
For Emergencies Dial 911
To Schedule or Cancel an Appt Call: 762-408-CARE (2273)
Mon - Fri 0700-1600
(Except on Federal Holidays)
or
The After Hours Clinic provides walk-in-care for children (over 2-months of age) and adults with minor illnesses and minor injuries arising after work or school when your Primary Care Clinic is closed. **The After Hours Clinic is temporarily closed during the pandemic**
After Hours Care Clinic
Martin Army Community Hospital's Oakridge Clinic
Fort Benning, GA 31905
M-F: 1730 - 2000
Q. How do I schedule a referral for care outside Martin Army Community Hospital?
If the care you need is not available at Martin Army Community Hospital you will be referred to a civilian network provider. PRIME enrollees must use a TRICARE network provider and have the authorization number provided by TRICARE to avoid out-of-pocket expenses. A letter or email will be sent to you from TRICARE with your authorization number, and information regarding your authorization. You can also visit www.TRICAREonline.com to obtain your authorization number.
If you have not received your authorization letter or email from TRICARE within ten (10) business days, contact the Martin Army Community Hospital Beneficiary Services Branch at 762-408-2599.
Q. Can I send a secure message to my care team?
Army Medicine Secure Messaging Service (powered by Relay Health) enables you to securely email your care team with health concerns, appointment requests, questions on test results, medication questions and refills, email images and forms, conduct "webVisits", and access patient education resources on over 5,000 health topics and 6,000 medications. Sign up at app.tolsecuremessaging.com/.
Q. Can I access my medical information online?
You can visit www.TRICAREonline.com to securely view, download, print, or share your lab results, radiology results, medication profile, allergy profile, encounters, problem lists, immunizations, and vital signs.
Q. How can I select or change my PCM?
Please visit https://tricare.mil to find and change a PCM. You can also visit the Martin Army Community Hospital Beneficiary Services Branch or call them at 762-408-2599, to request a PCM change.
Q. How can I obtain a second opinion?
Your Medical Home team can assist you in obtaining a second opinion. Please let your provider, nurse, or administrative staff know you would like a second opinion. You may also visit the Martin Army Community Hospital Beneficiary Services Branch or call them at 762-408-2599, and they can assist you with your request.