My Military Health: Improving the Patient Experience 

The Defense Health Agency is changing how you access care and how we deliver it, making care more focused on you as a person. You’ll soon have faster, easier, and more convenient access from your phone, tablet, or laptop to online tools and services to help meet your health care needs.  

The Defense Health Agency selected our facility from among 45 military hospitals, setting it apart as one of the first five sites to launch My Military Health. My Military Health is a new suite of online tools and technologies to help you to engage in your health. You’ll have access to a range of digital care solutions, including: 

• Self-paced, private online health programs to help support your overall well-being and mental health. 
• ​Digital companions, so you can stay connected to your health care team between visits. 
• Ability to schedule virtual appointments, get appointment reminders, and access virtual waiting rooms. 
• Ability to search online for network primary and specialty care providers. 

With My Military Health, we’ll meet you where you are – at home, at work or in your community. 

How it Works 

This is a phased rollout, so not all features will be available on day one. The first feature we’re offering is a self-help wellness platform, called SilverCloud, with a variety of programs to help you feel better, faster. The programs include resilience, mindfulness, relaxation, money worries, communications and relationships, grief and loss, sleep difficulties and more. 

Our health care teams will invite you to access My Military Health. You’ll get an email with information about the various programs and how to sign up. Once enrolled, you can begin using SilverCloud immediately. We encourage you to speak with your provider to take advantage of this opportunity to enhance your care experience.  

We ask for your patience and understanding as we adapt to these new technologies and processes to make your care experience more personalized and effective. Your support and participation in this exciting new opportunity will help us improve the way we deliver care for all military health beneficiaries in the future. 

Frequently Asked Questions (FAQs)

Q. How do I schedule or cancel an appointment?  

For Emergencies Dial 911

To Schedule or Cancel an Appt Call: 762-408-CARE (2273)
Mon - Fri  0700-1600
(Except on Federal Holidays)

or

The After Hours Clinic provides walk-in-care for children (over 2-months of age) and adults with minor illnesses and minor injuries arising after work or school when your Primary Care Clinic is closed.  **The After Hours Clinic is temporarily closed during the pandemic**

After Hours Care Clinic
Martin Army Community Hospital's Oakridge Clinic
Fort Benning, GA 31905
M-F: 1730 - 2000

Q. How do I schedule a referral for care outside Martin Army Community Hospital?

If the care you need is not available at Martin Army Community Hospital you will be referred to a civilian network provider. PRIME enrollees must use a TRICARE network provider and have the authorization number provided by TRICARE to avoid out-of-pocket expenses. A letter or email will be sent to you from TRICARE with your authorization number, and information regarding your authorization. You can also visit www.TRICAREonline.com to obtain your authorization number.

If you have not received your authorization letter or email from TRICARE within ten (10) business days, contact the Martin Army Community Hospital Beneficiary Services Branch at 762-408-2599.

Q. Can I send a secure message to my care team?  

Army Medicine Secure Messaging Service (powered by Relay Health) enables you to securely email your care team with health concerns, appointment requests, questions on test results, medication questions and refills, email images and forms, conduct "webVisits", and access patient education resources on over 5,000 health topics and 6,000 medications. Sign up at app.tolsecuremessaging.com/.

Q. Can I access my medical information online?  

You can visit www.TRICAREonline.com to securely view, download, print, or share your lab results, radiology results, medication profile, allergy profile, encounters, problem lists, immunizations, and vital signs.

Q. How can I select or change my PCM?  

Please visit https://tricare.mil to find and change a PCM. You can also visit the Martin Army Community Hospital Beneficiary Services Branch or call them at 762-408-2599, to request a PCM change.

Q. How can I obtain a second opinion?  

Your Medical Home team can assist you in obtaining a second opinion. Please let your provider, nurse, or administrative staff know you would like a second opinion. You may also visit the Martin Army Community Hospital Beneficiary Services Branch or call them at 762-408-2599, and they can assist you with your request.

Public Affairs Office

Mission

The Public Affairs Office serves as the chief advisor to the commander/command, MACH, on public affairs issues/concerns which includes command information, media relations, community relations, and social media to active and retired service members, families and other beneficiaries who receive health care at MACH.

Contact Information

• Public Affairs Officer: 762-408-0486

• Public Affairs Specialist: 762408-0492

• Email all questions to: dha.moore.Martin-ACH.mbx.mach-pao@health.mil

Phone

Public Affairs Office: 762-408-0486 

Appointment line: 762-408-2273
TRICARE Nurse Advice Line:​ 1-800-874-2273

To update, make corrections or alterations to your webpage, contact the webmaster:

http://dha.moore.Martin-ACH.mbx.mach-pao@health.mil

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