Appointments & Referrals
Appointments
The Appointment Call Center is open from 7:00 a.m. to 4:00 p.m., Monday-Wednesday & Friday; 8:00 a.m. to 4:00 p.m., Thursday
Call 762-408-CARE (2273)
The phone line will provide number prompts. Those prompts are:
- PRESS 1 - To make an appointment
- PRESS 2 then 4 - To cancel an appointment
- PRESS 2 then 1 - Reschedule Primary Care Appointment
- PRESS 2 then 3 - Reschedule Specialty Appointment
Patients who are experiencing an emergent medical situation should report to the nearest hospital emergency room or call 911.
Secure Messaging (MHS GENESIS Secure Messaging)
MHS GENESIS Secure Messaging Service is a secure online service through which healthcare providers and patients can securely communicate about health matters. Through th MHS GENESIS Secure Messaging Service, you can consult your doctor about specific health symptoms, request a prescription refill, request appointments, receive lab or test results, and access health information.
- Once registered, log in to the MHS GENESIS Patient Portal
- Click on "Secure Messaging"
- Begin sending secure emails to your health care team
Nurse Advice Line
Have a Medical Question? Call the Military Health Service Nurse Advice Line. Sometimes it is difficult to know if and when to seek medical help for acute health problems, so having professional help at a moment's notice is invaluable. For more information, visit the MHS Nurse Advice Line website, or call 800-TRICARE (874-2273), Option 1.
Referrals
Information for TRICARE-only MACH patients being referred to the Network is available on our Patient Information page. (if you are not registered, you may do so at this site). You may also call TRICARE at 800-444-5445.
Information for MACH patients with other health insurance primary, for example Medicare, being referred to the network can be requested on the MHS GENESIS Patient Portal and sending a message to USA Fort Benning Referral Management Center or calling 762-408-2589.
No Show Policy
We ask that as soon as you realize you will not make your scheduled appointment, please call the Appointment Call Center at 762-408-CARE (2273), or by going to https://my.mhsgenesis.health.mil/, and cancel so we can re-book that slot for another beneficiary needing to be seen.
We THANK YOU, in advance, for your assistance, and for choosing Martin ACH to provide your high-quality, patient-centered medical services.
Don't be a "No Show!" Review our Standard Operating Procedures for Late, Missed, or Wrong Day Appointments at this link: Late, Missed, or Wrong Day Appointments
Urgent Care
TRICARE Network Urgent Care Centers