Getting Care

MHS GENESIS

MHS GENESIS is the single electronic health record for all service members, veterans, and their families.
Please note: ALL websites related to MHS GENESIS will have the .mil domain. For your cyber safety, only use official DOD websites.

MHS GENESIS Patient Portal

The MHS GENESIS Patient Portal is a secure patient portal, available 24/7, that gives you access to your MHS electronic health record and lets you interact securely with your health care team. Through the portal, you can:

  • View and download your health data.
  • Book or cancel appointments.
  • Request prescription refills and renewals.
  • View clinical notes and certain lab and test results.
  • Exchange secure messages with your health care team.
  • Complete a pre-visit questionnaire.
  • Look up health information related to your health concerns, results, and prescriptions.

Getting Started

Log in with a Common Access Card or DS Logon account.

If you need to access the patient portal for someone else because you’re a health care agent, legal guardian, or special guardian, you first need to be certified as a surrogate. Learn more about surrogacy access to the MHS GENESIS Patient Portal. 

Need Help?

  • Call the Global Service Center at 800-600-9332 or DSN 312-838-3000. They’re available 24/7. 
  • If you need help with DS Logon, visit MilConnect or call 800-538-9552. 

Need Help?

Call the Global Service Center at 800-600-9332 or DSN 312-838-3000. They’re available 24/7. · If you need help with DS Logon, visit MilConnect or call 800-538-9552.

[If overseas, insert the country-specific support number in place of “800-600-9332” in the 1st bullet.]

· Belgium: 0800-72115

· Germany: 0800-1011129

· Greece: 00800-12-5629

· Guam: 1-866-637-8725

· Italy: 800-782407

· Japan: 00531-1-20743

· Korea: 00798-14-800-5242

· Netherlands: 0800-0228847

· Panama: 001-800-151-1005

· Portugal: 800-8-12305

· Turkey: 0-800-151-1005

· United Kingdom: 08-005871786

· Spain: 900-951895