MHS GENESIS
MHS GENESIS is the single electronic health record for service members, veterans, and their families. Please note: ALL websites related to MHS GENESIS will have the .mil domain. For your cyber safety, only use official DOD websites.
MHS GENESIS Patient Portal The MHS GENESIS Patient Portal is a secure patient portal, available 24/7, that gives you access to your MHS electronic health record and lets you interact securely with your health care team. Through the patient portal, you can:
- · View and download your health data.
- · Book or cancel appointments.
- · Request prescription refills and renewals.
- · View clinical notes and certain lab and test results.
- · Exchange secure messages with your health care team.
- · Complete a pre-visit questionnaire.
- · Look up health information related to your health concerns, results, and prescriptions.
Getting Started
Log in with a Common Access Card or DS Logon account.
MHS Genesis Login
If you need to access the patient portal for someone else because you’re a health care agent, legal guardian, or special guardian, you first need to be certified as a surrogate.
What does this mean for me?
MHS GENESIS and the MHS GENESIS Patient Portal are replacing TRICARE Online, including the patient portal and secure messaging at this facility.
- If you have a current TRICARE Online account, it will migrate to MHS GENESIS. No action is necessary from you.
- If you don’t already have a TRICARE Online account, you can log onto patientportal.mhsgenesis.health.mil using your DS Logon Premium Account.
- If don’t have a DS Logon Premium Account or if you have questions about DS Logon, visit the milConnect Website or call 1-800-538-9552.
What happens next?
Appointment availability from June through September
ARE affected, and appointment times may increase as our medics adjust to new technology and workflows. We appreciate your patience and understanding as we integrate MHS GENESIS to provide you with top-notch care.
There are three prerequisites for accessing the MHS GENESIS Patient Portal:
1. You need to have accessed care at a site using MHS GENESIS. This can be as simple as filling a prescription at Martin Army Community Hospital, having an appointment with your provider in the clinic, or visiting the MACH Emergency Department.
2. You will need to establish a DS Logon account by creating a username and password at the following website:
https://www.dmdc.osd.mil/identitymanagement.
3. If you currently have a DS Logon, you will need to log-in and upgrade your account to Premium.
*Please note: The process of completing the online application to establish a DS logon account takes approximately 10 minutes and some of questions may seem intrusive, but it’s to protect your information. The intent of asking for this level of information is to eliminate the chance of unauthorized access to your health information. This application only needs to be done once to establish your account. Active duty and any other personnel with a common access card, or CAC, may use that to login through the DS Logon site.
Note: All sponsors should validate “Relationship” settings to ensure spouses can select and view their dependent’s portal in their Patient Portal. To update visit: https://www.dmdc.osd.mil/identitymanagement.
Establishing a DS LOGON and accessing MHS GENESIS Patient Portal
To create and then access the MHS GENESIS Patient Portal, please visit the
DS LOGON web page.
- If you do not have a common access card (CAC) or a MyPay account, you will need to create a DS Logon account to access the MHS GENESIS Patient Portal.
- To ensure MHS GENESIS can confirm your identity and provide the highest levels of cyber security and safeguards of your health information, you will be required to complete a brief verification process. You will be provided 3 minutes to complete a 4-question quiz to verify your identity. Responses may include providing your DoD ID number (found on your military ID Card), and some personal information including financial questions, past addresses, etc.
- You will create your MHS GENESIS Patient Portal password in the online registration process. A new password will need to be created every 180 days
- Once you have successfully created your DS Logon, click on "Upgrade To Premium Account" to upgrade your account to Premium Access to view your health information.
- Active duty military and families will need to keep your TRICARE Online accounts. When you PCS from Joint Base Lewis-McChord, your new duty station's military hospital or clinic may not be using MHS GENESIS yet.
For questions regarding DS Logon
- Visit the MilConnect Website
- Contact the Defense Manpower Data Center 1-800-538-9552
- Note: When using a non-Department of Defense (DoD) computer, you may receive an error message. Click “Proceed” or “Continue” to access the MHS GENESIS Patient Portal. Although you receive the error message, your MHS GENESIS Patient Portal is secure.
Resources
MHS GENESIS Patient Portal step-by-step sign up guide
MHS GENESIS overview Video YouTube
MHS GENESIS Patient Portal Video YouTube