Pharmacy
We fill new prescriptions and refills at no cost for covered medications for
- Active duty service members and families
- Activated National Guard and Reserve Members and families
- Retired service members and families
- Retired National Guard and Reserve Members (age 60 and above and receiving retired pay) and families
- Survivors, widows/widowers and certain former spouses
- Medal of Honor recipients and families
- Beneficiaries using the following plans:
- TRICARE Prime
- TRICARE Select
- TRICARE Reserve Select
- TRICARE Retired Reserve
- TRICARE Young Adult
- Continued Health Care Benefit Program
- Other beneficiaries including foreign force members and families
The TRICARE Pharmacy Home Delivery is another way to fill prescriptions. TRICARE Pharmacy Home Delivery will ship up to a 90-day supply of your prescription to any address in the U.S. or U.S. territories, including APO/FPO address. For more information please visit LINK. For pharmacy cost information, visit the
Copayments and Cost-Shares page.
https://tricare.mil/homedelivery/
Filling New Prescriptions
We fill prescriptions from both military and civilian providers.
Providers from Our Facility
Your provider may submit a prescription directly to the pharmacy during or after your appointment.
- You can activate the prescription(s) and wait, or
- You can come back later to pick them up using Q-Anywhere or the Script Center
Civilian Providers
If you have prescriptions from a TRICARE-authorized civilian provider:
- The provider can submit an electronic prescription to our pharmacy, or
- You can hand-carry a written prescription to our pharmacy. Note: This is the least preferred option.
To submit an electronic prescription:
Ask your provider to select the:
- Pharmacy name: Martin Army Community Hospital (MACH) Main Outpatient Pharmacy
- NCPDP/NPI number: 1174936942
If you hand-carry a written prescription:
Check in at the kiosk. Follow on-screen prompts to check in.
For children under 12 years, must include child's weight.
Military prescriber's name must be typed, stamped, or hand-printed and must be signed.
Civilian contract prescribers must have a DEA number to prescribe controlled substances.
The prescription must include the drug's name, strength, quantity, refill (if applicable), and clear instructions.
For controlled substances, the quantity must be written numerically and in long hand.
Activating New Prescriptions
There are multiple ways to activate your prescription.
Option 1: Fastest and Preferred
Scan the QR code at the Pharmacy or go to:
Q- Anywhere
Remote Pharmacy Check-In Using Q-Anywhere
Now you can reduce your wait time at the pharmacy for new or renewal prescriptions. Martin Army Community Hospital now offers remote pharmacy check-in using Q-Anywhere. With Remote Pharmacy Check-In, you can activate your prescription with a simple text message from your phone. <Q-Anywhere is currently available at the Hospital Pharmacy.
To use Remote Pharmacy Check-In with Q-Anywhere
Using your cell phone, text “Get in line” to Martin Army Community Hospital at 833-457-2013.
Enter your DOD ID number to check in remotely and automatically activate all your new prescriptions.
The pharmacy will process all your NEW/RENEWAL prescriptions (NO REFILLS) and will send you a text when they’re ready for pickup.
- Prescriptions activated before 12 p.m. can be picked up the next day after 12 p.m.
- Prescriptions activated after 12 p.m. can be picked up after the second business day.
- *You do not need to wait in the pharmacy while your medications are being processed. *
- Once you arrive to the Pharmacy lobby, please take a “Return for Pickup” ticket from the kiosk and wait to be called.
- You may receive a text message notification if additional documents are required, or medication is out of stock.
Option 2:
In Person Go to the Main Outpatient Pharmacy. Then, you’ll check in at the kiosk.
· Follow on-screen prompts to check in.
· To get text updates, you’ll need to enter your cell phone number.
Option 3:
Call the Pharmacy
· Call 762-408-2172 to activate your prescription.
· Processing times may vary based on pharmacy staffing and resources.
Requesting Prescription Refills
We have three ways to refill your prescriptions:
Option 1:
Online · Log in to the MHS GENESIS Patient Portal and select the Rx Refills tab.
- Select the medication(s) you want to refill.
- You’ll be given a date and time when your refill(s) will be ready to pick up.
- Then pick up refills at the PX Refill Pharmacy.
Note: If you’re not a registered user, you’ll need to sign up first.
Option 2:
By Phone
· Call our pharmacy refill line at 706-222-1716. Then pick up refills at the PX Refill Pharmacy.
· If enrolled in text message alerts, you’ll get a text notification when your refills are ready to pick up.
Picking Up Your Prescriptions
You’ll need a valid uniformed services ID card to pick up a prescription. This includes children aged 10 and older. Prescriptions not picked up will be returned to stock after 10 business days. If you can’t pick up your prescription within this timeframe, please contact the pharmacy. If you’re picking up a prescription for another person, please bring that person’s valid uniformed services ID (or photocopy, digital picture).
ScriptCenter
ScriptCenter is located on the first floor adjacent to the Clinic Elevators and is available 24/7.
Certain items may not be available from the ScriptCenter, such as refrigerated medications, oversized items, and/or certain controlled substance prescriptions.
Main Outpatient Pharmacy
You can fill new prescriptions at the Main Outpatient Pharmacy Monday through Friday from 8 a.m. to 5:30 p.m.. On the 2nd and 4th Thursday of the month the pharmacy will open at 10 a.m.. The pharmacy is closed weekends and all federal holidays.
Drug Take Back Program
Proper disposal of prescription drugs reduces the risk of unintentional poisoning, drug abuse, and environmental harm.
If you want to dispose of unwanted or unneeded drugs:
Drop them in the secure bin located at the entrance to the Main Outpatient Pharmacy, or
Several exclusions apply. This includes:
- syringes
- needles
- liquids greater than 4 ounces Also, if a medication appears on the FDA Flush List, it may be disposed by flushing.
Frequently Asked Questions
How do I know if my prescription is covered?
All military pharmacies follow the TRICARE Formulary – a list of TRICARE-covered prescription drugs and supplies. The TRICARE Formulary lists:
- Which drugs are covered.
- Drug information and frequently asked questions.
- Cost details ($0 at a military pharmacy and out-of-pocket costs elsewhere).
- Medical necessity/prior-authorization requirements and link to forms.
- If a prior-authorization and/or medical necessity is required, your provider must submit the request to TRICARE before your prescription can be filled.
Can my network provider send controlled substances prescriptions electronically?
Yes! By regulations, all prescribers should send controlled substance prescriptions electronically.
Can I refill a prescription if the last fill was not at a military pharmacy?
Yes! Call our main pharmacy line and ask them to transfer the prescription FROM your current pharmacy. It’s helpful to have the prescription bottle available to give the us the pharmacy name, phone number, prescription number, and medication name and dates.
Can I pick up medications for another person?
Yes! Please bring a valid uniformed services ID (or photocopy, digital pictures) for all patients getting prescriptions. Please note: Children 10 years of age or older must have their own ID card.
What is the difference between a new, refill, and renewal prescription?
A new prescription is one a provider writes for a specific quantity and subsequent refills. It may require extra verification or prior authorization.
A refill is an additional supply of your medication that your doctor authorized as part of your original prescription. This pre-approval allows the pharmacy to dispense more of your medication without requiring a new prescription from your doctor. For example, take one tablet daily, quantity 90 with 4 refills. This means the patient can call the pharmacy every 90 days to have medication for a year without seeing their doctor for a new prescription every 90 days.
A renewal is for a medication you’ve already been prescribed but it has expired or run out of authorized refills.
What if I need a non-formulary or non-stocked medication?
If you’re prescribed a non-formulary medication, there are extra steps for your provider to complete. Non-formulary drugs are non-stocked medications at MTF pharmacies. For these drugs, expect a longer turnaround time for preparation and ordering, or you may have to use an alternative pharmacy option, such as a TRICARE retail network pharmacy or the TRICARE Pharmacy Home Delivery.
What do I do if my medication is out of stock?
- Ask your provider if they can approve you to switch to an alternative medication. · You can fill your prescription at a TRICARE network pharmacy or TRICARE Home Delivery. TRICARE copayments apply.
- Be sure to ask for the expected resupply date so you know whether to wait or seek another option
I’m deploying. How can I fill my prescriptions?
Before deploying, MTF pharmacies can provide your initial deployment prescription in a quantity to support your deployment within legal requirements. You can fill prescriptions and get refills through the Deployment Prescription Program once in theatre if the location is not restricted by foreign postal law.