Frequently Asked Questions (FAQs)

Q. How do I schedule or cancel an appointment?  

For Emergencies Dial 911

To Schedule or Cancel an Appt Call: 762-408-CARE (2273)
Mon - Fri  0700-1600
(Except on Federal Holidays)

or

The After Hours Clinic provides walk-in-care for children (over 2-months of age) and adults with minor illnesses and minor injuries arising after work or school when your Primary Care Clinic is closed.  **The After Hours Clinic is temporarily closed during the pandemic**

After Hours Care Clinic
Martin Army Community Hospital's Oakridge Clinic
Fort Benning, GA 31905
M-F: 1730 - 2000

Q. How do I schedule a referral for care outside Martin Army Community Hospital?

If the care you need is not available at Martin Army Community Hospital you will be referred to a civilian network provider. PRIME enrollees must use a TRICARE network provider and have the authorization number provided by TRICARE to avoid out-of-pocket expenses. A letter or email will be sent to you from TRICARE with your authorization number, and information regarding your authorization. You can also visit www.TRICAREonline.com to obtain your authorization number.

If you have not received your authorization letter or email from TRICARE within ten (10) business days, contact the Martin Army Community Hospital Beneficiary Services Branch at 762-408-2599.

Q. Can I send a secure message to my care team?  

Army Medicine Secure Messaging Service (powered by Relay Health) enables you to securely email your care team with health concerns, appointment requests, questions on test results, medication questions and refills, email images and forms, conduct "webVisits", and access patient education resources on over 5,000 health topics and 6,000 medications. Sign up at app.tolsecuremessaging.com/.

Q. Can I access my medical information online?  

You can visit www.TRICAREonline.com to securely view, download, print, or share your lab results, radiology results, medication profile, allergy profile, encounters, problem lists, immunizations, and vital signs.

Q. How can I select or change my PCM?  

Please visit https://tricare.mil to find and change a PCM. You can also visit the Martin Army Community Hospital Beneficiary Services Branch or call them at 762-408-2599, to request a PCM change.

Q. How can I obtain a second opinion?  

Your Medical Home team can assist you in obtaining a second opinion. Please let your provider, nurse, or administrative staff know you would like a second opinion. You may also visit the Martin Army Community Hospital Beneficiary Services Branch or call them at 762-408-2599, and they can assist you with your request.

Army Hearing Program

Mission 

To maximize hearing and communication thus contributing to survivability, lethality, mission effectiveness and quality of life through four distinct yet overlapping pillars: Hearing Readiness, Clinical Hearing Services, Operational Hearing Services and Hearing Conservation.

Vision

Promote early detection and identification of changes in hearing, provide education on hearing protection, the effects of noise, hearing loss, and prevention of hearing loss before it occurs according to DA PAM 40-501, DODI 6055.12, and AR 40-5.

Services

Hearing Screenings

Hearing exams are provided to all service members and reservist by appointment only.  Appointments can be made through the Central Appointment Line by calling 762-408-7300.

Hearing Protection Fittings

Service members can request to be fit with appropriate Hearing Protection Devices (HPDs) during hearing examinations or by walk-in for Hearing Protection Device fittings.

Hearing Readiness

Ensure Soldiers have the required hearing capability to perform their job-specific duties, as well as the appropriate and properly fitted hearing protection devices for their mission.

For annual hearing tests required for MEDPROS, please call the Central Appointment Line.

Hearing Readiness Officer Training is Coming Soon.

To schedule a Unit hearing health education brief please contact 706-787-2996.

Clinical hearing services for Soldiers

Determine auditory fitness-for-duty by determining the degree and cause of hearing loss and measuring a Soldier’s hearing ability against a performance or medical standard. 

For Service Members seeking a comprehensive exam and/or hearing aid services, please call 706-787-2996 to schedule an appointment with a Provider.

Clinical hearing services are performed for noise-exposed DoD Civilians as part of the Army Hearing Conservation Program at Occupational Health and should call 762-408-1418.

Operational hearing services

Noise assessment and abatement strategies, improved communication, and the use of specialized hearing protection devices, such as electronic hearing protection designed to maintain auditory situational awareness in military operations.

Hearing Conservation

• Industrial-focused and is instrumental in preventing NIHL in primarily fixed-facility work environments. Hearing conservation efforts are conducted in support of both the Civilian workforce and Soldiers working in industrial-based settings.

 

 

Contact Us

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